Return & Exchange Policy

At The Tickly Toes, we want you to be happy with every purchase. If you receive a product that is eligible for return or exchange, please review the guidelines below before initiating your request.

Return Eligibility

To be eligible for a return, the product must meet all of the following conditions:

• The product must be in its original packaging.
• All original labels and tags must be intact.
• The product must be unused and in saleable condition.
• The return request must be initiated within 5 days from the date of delivery.

Products Not Eligible for Return

Returns are not accepted for the following products:

• Customised or pre-order products.
• Adult sizes of all products.
• Products with additional sleeves, dupattas, or personalisation.

How to Initiate a Return

To initiate a return, please contact our customer care team:

When contacting us, please share your order details along with an opening video of the package. Our team will review the information and guide you through the return process.

Return & Refund Process

Once the returned product is received, it will undergo a quality check. If the product meets our return eligibility requirements, the refund will be processed to the original payment method used for the order.

Restocking Charges

If an order has already been shipped but is not accepted or is refused at the time of delivery, a restocking charge of ₹200 per item will apply.

Faulty or Defective Products

If you receive a faulty or defective product, please contact us within 48 hours of receiving the order.

Please email contact@theticklytoes.com with your order number and clear images of the product so that our team can review the issue.

Customisation Issues

If there is an issue with the measurements or customisation provided by you, please contact us within 48 hours of receiving the product.

Please provide your order number and clear photographs showing the measurement of the product with a tape measure. This will help our team assess the issue accurately.

Measurement & Size Information

Product measurements may vary by approximately 1–2 inches due to stitching, fabric, and manufacturing variations.

If body measurements are provided for stitching, the finished outfit may have additional ease depending on the design:

• Up to approximately 3 inches of ease for girls.
• Up to approximately 5 inches of ease for boys.

The actual amount of ease may vary depending on the design and style of the outfit.

Size Exchange

Size exchanges are available for eligible products and will be subject to applicable shipping charges.

Alternatively, you may return the eligible product within the applicable return period and place a new order for the required size.

Order Cancellation

Cancellation timelines depend on the type of product:

• Pre-order and customised products: Cancellation is possible only within 24 hours of placing the order.
• All other products: Cancellation is possible until the order has been shipped.

To request a cancellation, please email contact@theticklytoes.com with your order number and the product(s) you wish to cancel.

Important Information

• Gift card balances cannot be encashed.
• We cannot determine the durability of used products as usage conditions vary from customer to customer.
• Our product images are professionally photographed. Actual product colours may vary slightly from the images due to photography and screen settings.
• If any product is missing from your shipment, please contact us within 24 hours of receiving the shipment.

The Tickly Toes
Little Looks, Big Moments.