Returns, Exchanges & Cancellation Policy

At The Tickly Toes, we want your shopping experience to be simple and hassle-free. Please review the guidelines below before initiating a return, exchange or cancellation.

What Can I Return?

Eligible products can be returned within 5 days of delivery, provided they meet the following conditions:

• The product must be unused and in saleable condition.
• All original tags and labels must be intact.
• The product must be returned in its original packaging.
• The product must be in the same condition in which it was received.

Products Not Eligible for Return

• Customised or pre-order products.
• Adult sizes of all products.
• Products ordered with additional sleeves.
• Products ordered with additional dupattas.
• Personalised products.

What If My Order Was Shipped but Not Accepted?

If an order has already been shipped but is not accepted by the customer, a charge of ₹200 per item will apply. This amount will be adjusted against any applicable refund.

How Do I Return an Item?

To initiate a return, please contact our Customer Care team within 5 days of delivery.

Customer Care: +91 70165 95393

Email: contact@theticklytoes.com

Please share:

• Order number.
• Details of the product you wish to return.
• A clear opening/unboxing video of the package and product.

Our team will review your request and guide you through the return process. We strongly recommend recording a clear opening/unboxing video when receiving your order, as it helps us investigate concerns related to damaged, defective, incorrect or missing products.

When Will I Receive My Refund?

Once we receive your returned product, our team will conduct a quality check. If the product meets our return conditions, the refund will be processed to the original payment method.

Once processed, refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

What If I Receive a Faulty or Defective Product?

In the rare event that you receive a faulty, defective or otherwise problematic product, please contact us within 48 hours of delivery.

Please include:

• Order number.
• Clear images or videos showing the issue.
• Opening/unboxing video, if available.

Email: contact@theticklytoes.com

What If My Customised Product Does Not Match My Request?

If your customised product does not match the request provided by you, please contact us within 48 hours of delivery.

Please include:

• Order number.
• Clear images of the product.
• A clear image of a tape measure placed over the product showing the relevant measurement.
• Details of the customisation originally requested.

Important Information About Measurements

Measurement Variation

Product measurements may vary by approximately 1–2 inches, as measurement methods can vary.

Body Measurements and Outfit Measurements

If body measurements are provided for customisation, the finished outfit will include some ease or loosening for comfort and movement.

• Girls: The outfit may be up to approximately 3 inches more than the provided body measurement.
• Boys: The outfit may be up to approximately 5 inches more than the provided body measurement.

The amount of ease may vary depending on the design and construction of the particular outfit.

Do You Offer Size Exchanges?

Yes, size exchanges are available and attract the applicable shipping charges.

Alternatively, you may return an eligible product within the applicable return period and place a new order for the size you require. Size exchanges are subject to availability of the required size.

Can I Cancel My Order?

Order cancellation depends on the type of product and the processing status of the order.

Customised and Pre-Order Products

Customised and pre-order products can be cancelled only within 24 hours of placing the order.

All Other Products

All other products can be cancelled until the order has been shipped.

How Do I Cancel My Order?

Please contact us as soon as possible at contact@theticklytoes.com.

Please include:

• Order number.
• Product name(s) you wish to cancel.

Other Important Information

Gift Cards

Gift card balances cannot be exchanged for cash or encashed.

Used Products

Once a product has been used, worn, washed, altered or otherwise modified, we cannot accurately assess its future durability, as usage conditions may vary from person to person. Therefore, used products may not be eligible for return.

Product Colours

Our products are professionally photographed. However, slight variations in colour may occur between the product image and the actual product due to photography, lighting, editing and individual screen settings.

Missing Products

If any product is missing from your shipment, please contact us within 24 hours of receiving the shipment.

Need Help?

If you have any questions regarding returns, exchanges, cancellations, sizing or product-related concerns, our Customer Care team will be happy to assist you.

Customer Care: +91 70165 95393

Email: contact@theticklytoes.com

The Tickly Toes
Little Looks, Big Moments.