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About Tickly Toes
Q. Who is Tickly Toes?
Tickly Toes is an online kidswear brand born from a simple idea: to create beautiful, joyful and occasion-worthy outfits for little ones, while making shopping easy for parents.
Q. What does Tickly Toes offer?
We bring you thoughtfully designed kidswear for festivals, celebrations, weddings, birthdays and all those special little moments.
Q. How can I contact Tickly Toes?
We're always happy to help. For questions, feedback or suggestions, email us at contact@theticklytoes.com.
Size & Customisation
Q. How do I choose the right size?
Please refer to the size chart on the individual product page before placing your order. For customised outfits, please carefully check the measurements you provide.
Q. Can measurements vary slightly?
Yes. Product measurements can vary by approximately 1–2 inches, as measurement methods can vary.
Q. What happens when I provide body measurements for customisation?
Customised outfits are made with appropriate ease for comfort. As a general guideline, the finished garment may be up to 3 inches more than the body measurement for girls and up to 5 inches more for boys. The amount of ease can vary depending on the design.
Q. Can I customise my outfit?
Customisation is available on selected products. Please check the individual product page for available customisation options.
Orders & Cancellations
Q. Can I cancel my order?
Yes, depending on the order type and status.
Pre-order and customised products: Cancellation is possible within 24 hours of placing the order.
All other products: Cancellation is possible until the order has been shipped.
Q. How do I cancel my order?
Email contact@theticklytoes.com with your order number and the product(s) you wish to cancel. Please contact us as soon as possible.
Q. Can I change my order after placing it?
Please contact us immediately. Once an order has entered processing or has been shipped, changes may not be possible.
Returns & Exchanges
Q. What is your return window?
Eligible products can be returned within 5 days from the delivery date.
Q. Which products cannot be returned?
The following are non-returnable:
- Customised pre-order products
- Adult sizes
- Products with additional sleeves
- Products with additional dupattas
- Personalised products
Q. What are the conditions for a return?
The product must be:
- Unused and in saleable condition
- In its original packaging
- With all labels and tags intact
Q. Is there a restocking fee?
Yes. A restocking fee applies to every returned item.
₹199 per item — when the return is picked up by Tickly Toes.
₹99 per item — when you send the product back yourself.
Q. What if I don't accept my shipped order?
For an order that has been shipped but is not accepted by the customer, a ₹199 restocking fee per item will apply.
Q. Do you offer size exchanges?
Yes. Size exchanges are available and attract the applicable shipping charges.
Alternatively, you may return an eligible product within the return period and place a fresh order for the required size.
Refunds
Q. When will I receive my refund?
Once we receive your return, the product will undergo a quality check. If it passes the quality check, your refund will be processed to the original payment method.
Q. How long does a refund take?
After the refund is processed, it may take 7–10 business days to appear in your account, depending on your bank or payment provider.
Q. Will the restocking fee be deducted from my refund?
Yes. The applicable ₹199 or ₹99 restocking fee per item will be deducted from your refund.
Product Issues
Q. What if I receive a faulty or defective product?
Please contact us within 48 hours of delivery at contact@theticklytoes.com.
Include your order number and clear images of the defect/issue, and our team will assist you.
Q. What if my customised product doesn't match my request?
Please contact us within 48 hours of delivery at contact@theticklytoes.com.
Include your order number, clear product images and a photo of a tape measure placed over the product showing the relevant measurement.
This helps us accurately assess the issue.
Q. What if the colour looks slightly different from the website?
Colours can appear slightly different due to photography, lighting and individual screen settings. Minor colour variations may therefore occur.
Need Help?
Q. Couldn't find your answer?
We're here to help.
Email: contact@theticklytoes.com
Whether it's a question about sizing, customisation, returns, exchanges or your order, don't hesitate to reach out.